Effective Date: 16/JAN/2025

1. Introduction

Welcome to Mkana Plug. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you use our mobile application and services.

2. Information We Collect

• Personal Information: When you register, we collect personal details such as your name, email address, phone number, and payment information.

• Service Provider Information: If you are a service provider, we collect information about your skills, services, and testimonials.

• Usage Data: We collect data on how you use the app, including your interactions, preferences, and device information.

• Location Data: With your consent, we may collect and use your location data to provide location-based services.

3. How We Use Your Information

• To Provide Services: We use your information to connect you with service providers or customers, manage bookings, and process payments.

• To Improve Our Services: We analyze usage data to enhance the app's functionality and user experience.

• Marketing: With your consent, we may send you promotional materials and updates about our services.

• Compliance: We use your information to comply with legal obligations and enforce our terms and conditions.

4. Information Sharing

• With Service Providers: We share your information with service providers to facilitate bookings and services.

• Third-Party Services: We may share your information with third-party services for payment processing, marketing, and analytics.

• Legal Requirements: We may disclose your information if required by law or to protect our rights and safety.

5. Data Security

We implement robust security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

6. Your Rights

• Access and Correction: You can access and update your personal information through your account settings.

• Deletion: You can request the deletion of your account and personal information.

• Opt-Out: You can opt-out of receiving marketing communications at any time.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our app and updating the effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at admin@mkanaplug.com

Terms and Conditions

Effective Date: [16 JAN 2025]

1. Introduction

Welcome to Mkana Plug. By using our mobile application and services, you agree to these Terms and Conditions. Please read them carefully.

2. Use of the App

• Eligibility: You must be at least 18 years old to use our services.

• Account Registration: You must provide accurate and complete information when creating an account.

• User Responsibilities: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3. Service Provider Terms

• Listings: Service providers must provide accurate information about their services and qualifications.

• Bookings: Service providers must honor all accepted bookings and provide services as described.

• Payments: Service providers will receive payments through the app, subject to our commission.

4. Customer Terms

• Bookings: Customers can book services through the app and must provide accurate information for the booking.

• Payments: Customers must pay for services through the app. All payments are final and non-refundable, except as provided in our refund policy.

5. Prohibited Activities

Misuse: You may not use the app for any unlawful or prohibited activities.
Interference: You may not interfere with the operation of the app or disrupt other users' experience.
Fraud: You may not engage in fraudulent activities or provide false information.

6. Intellectual Property

All content and materials on the app, including text, graphics, logos, and software, are the property of Mkana Plug and are protected by intellectual property laws.

7. Limitation of Liability

Mkana Plug is not liable for any indirect, incidental, or consequential damages arising from your use of the app. Our total liability to you for any claims arising from your use of the app is limited to the amount you paid us in the past six months.

8. Termination

We may terminate or suspend your account at any time for any reason, including violation of these Terms and Conditions.

9. Changes to These Terms

We may update these Terms and Conditions from time to time. We will notify you of any changes by posting the new terms on our app and updating the effective date.

10. Governing Law

These Terms and Conditions are governed by the laws of Zimbabwe. Any disputes arising from these terms will be resolved in the courts of Zimbabwe.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at admin@mkanaplug.com

About Us

Effective Date: [16 JAN 2025]

Connecting Experts, Simplifying Service Access!

MkanaPlug is an innovative mobile app connecting skilled service providers with customers. It simplifies finding, hiring, and managing professional services, ensuring users access reliable, vetted experts. The platform enhances convenience by streamlining the entire process, offering a seamless experience for both customers and professionals. MkanaPlug revolutionizes service accessibility, making it easier to locate trusted help for various needs.By bridging the gap between demand and expertise, it transforms how services are delivered and managed, creating a more efficient and trustworthy marketplace for all users.